Personal Independence Payment delays causing unnecessary hardship

Aspire is concerned with the roll out of the new Personal Independence Payment benefit and the hardship that delays in the system are causing to people with Spinal Cord Injury (SCI). This is of particular concern to those who have been newly injured and are having to wait for months before they received their Personal Independence Payment entitlements. The catalogue of errors and delays experienced by Steve who sustained a Spinal Cord Injury in 2013 is something we believe no one should experience.

On 29^th June 2013, while Steve was still a patient at the NHS Spinal Cord Injury Centre in Sheffield, he completed part I of his Personal Independence Payment claim. He received his first PIP payment on 5^th December 2013. What Steve experienced during this time period is unacceptable.

First of all, Steve felt that the form was incredibly difficult to complete.

“With the amount of information that they ask for, in a lot of places, it feels like an attempt to try and catch you out.”

Secondly, Steve was given dates for potential assessments that Capita were unable to commit to themselves. On one occasion, the assessor did not turn up at the arranged time. When Steve phoned the Capita advice line, he was told that his assessment had been cancelled. Unfortunately, they had failed to tell Steve this.

When the Assessor did turn up, there was a computer error and they were unable to access any files that Steve had sent as part of his claim.

“The whole process was unnecessarily bureaucratic. It was a concerning time for me… absolutely unbearable. Missing appointments, not letting me know. It is a totally inadequate service.”

Steve received help from his Member of Parliament and Aspire was there to help every step of the way. He was able to fight his corner and raise the issue on Capita’s agenda to the extent that senior staff at the organisation’s PIP operation took action. We know that Steve is not alone. We are even more concerned about people who are going through the system without adequate support who do not raise their voices loud enough.  

We accept that where people do successfully receive entitlements, payments are backdated. However, the financial impact that this has on people, especially at a time when they most need additional income to meet costs after having a life changing injury, is devastating. It hinders people’s ability to get on with their lives and be more independent. In one case, Aspire found someone wearing jumpers and gloves in their own home because of the financial difficulty they were facing following their injury. 

Furthermore, we are concerned with the contractors’ ability to cope when reassessments are rolled out on a national scale. The government expects all DLA claimants to have been invited on to Personal Independence Payments by September 2017. With 3.3 million people receiving DLA, this requires on average 825,000 assessments a year, or 16,000 assessments a week, or 3,200 assessments a day. This does not even include new people entering the system.

With so many people affected, it is no surprise that the government had to rethink their approach last year and introduce a more phased reassessment timetable.

As people are going through the process for the new benefit, we are already receiving feedback from people and having to make representations on their behalf to the Department for Work and Pensions and the assessment providers. Indeed our introduction of a new Welfare Benefits Advice Service is testament to the additional support we anticipate we will have to provide to people with SCI as a result of multiple benefit changes.

If you have Spinal Cord Injury and are experiencing any problems with any welfare benefits issues, contact Aspire’s new Welfare Benefits Advice Service on 020 8420 6711 or email welfarebenefits@aspire.org.uk

(*Steve is not the individual's real name) 

Aspire meets Shadow Minister

Last week, Aspire met Kate Green MP, the Shadow Minister for Disabled People, to talk about the work of the Charity and also raise our concerns about the rollout of Personal Independence Payment (PIP) Benefit. PIP is the new benefit that is due to replace Disability Living Allowance (DLA).

Kate only recently became the Shadow Minister towards the end of 2013 and this was the first time that we had an opportunity to directly speak to the Shadow Minister. Kate has an impressive background in the charity sector. Before she became a Member of Parliament, she was the Chief Executive of the Child Poverty Action Group.

She showed particular interest in Aspire’s Housing Programme and how we worked with NHS Spinal Cord Injury Centres to offer temporary housing to newly injured patients who had no access to accessible housing after being paralysed. The fact that 20% of people with SCI are discharged to nursinghomes is a shocking statistic and Kate thought so too.

Kate was happy to work with Aspire to raise the issues that were affecting people with Spinal Cord Injuries. We raised our concerns about the new Personal Independence Payment benefit as people have already started coming to Aspire because of delays throughout the whole system. Kate will be raising these issues in Parliament when the opportunity arises.

Aspire will continue working to influence all political parties on behalf of the 40,000 people with SCI in the UK and ensure that that their experiences and views are represented in the process. This is a crucial time to be speaking to Parties who are beginning to shape their offering to the electorate in the lead up to the 2015 General Elections.  

Incitement of Discrimination - Aspire and World Human Rights Day

All are equal before the law and are entitled without any discrimination to equal protection of the law. All are entitled to equal protection against any discrimination in violation of this Declaration and against any incitement to such discrimination.

There has been huge uproar, and Aspire believes quite rightly so, over some of the language that has been used in the media and even by leading politicians in the debate on disability benefits.

The media has been seen to showcase extreme cases of benefit fraud in their print and online articles. The words "scrounger" and "work-shy" have been casually used in the benefit reform debate.

Scope produced a report last year which found that:

· 73% of disabled people experienced the assumption that they don’t work
· 83% said coverage about benefits scroungers can negatively affect attitudes
· 87% said benefit scroungers themselves have a negative effect on attitudes

Disability hate crime is at its highest rate since records began. There has been great progress over the last 60 years but there is great concern about more recent trends.

What we need and what we are calling for is a more truthful representation of disabled people in society. Sadly, this does not make provoking headlines which is often what the tabloids are after.

However the Paralympic games in 2012 did show that as a society we could be positive about disabled people. However there is a line of argument that says that this positive view only applied to disabled athletes. Where the Olympic and Paralympic legacy has failed is harnessing and taking that positive mood to reflect on all disabled people in society. Society needs to come together to speak louder against such injustices and promote a more positive and accurate reflection of disabled people’s contribution to society.

We need more disabled people at universities, mainstream schools and workplaces. The opportunities need to be there for disabled people to access mainstream services so that people can recognise the truth.

A lot of work is needed and a significant culture change in how disabled people are viewed and treated is needed to realise this Human Right.